Cleveland Drug Club Policies

Shipping Policy
Please allow 10-14 business days for processing plus 7-10 days shipping of prescription items. Shipping charges are $14.99 per package. Orders placed by husbands and wives will be treated as separate orders and will each be charged a shipping charge. It takes 10-14 business days to process your prescriptions once we have your COMPLETE patient profile and your VALID prescription from your physician, plus 7 to 10 business days for shipping. If you do not hear from us after 21 days, please call us at 1-866-339-3356 or contact us online by filling out this form to retrieve your tracking number. Then you can track your order online.

Drug Policy
You must have a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live. The Cleveland Drug Club will not handle any habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their life. You can order up to a three month supply of your medication if that is what has been prescribed for you. We will not ship any pharmaceutical product to you that does not have an approved version in your country of residence.

Web Use Policy
This is an Agreement between you and The Cleveland Drug Club, and governs your use of the Drug Club web site or sites and its content (collectively the "Main Site") as well as your use of the Drug Club secure ordering site and its content (collectively the “Secure Site”), where both the Main Site and Secure Site are collectively referred to as the “Site”. Each time you use the Site you signify your acceptance and agreement, and the acceptance and agreement of any person you purport to represent (and for purposes of this Agreement, "person" includes natural persons and any type of incorporated or unincorporated entity), without limitation or qualification, to be bound by this Agreement, and you represent and warrant that you have the legal authority to agree to and accept this Agreement on behalf of yourself and any person you purport to represent.

Please take some time to familiarize yourself with these provisions. If you do not agree to these terms and conditions, you should immediately discontinue any use of the Site. Also note that these terms and conditions may change from time to time and it is your responsibility to check for such updates. This Agreement in effect since February 1, 2003.

1. Reserved Rights and Grant of Limited License

(a) Copyright © 3894364 Manitoba Ltd. - All rights reserved. Carrying on business as American Drug Club.

(b) The Site may be used only by persons who are at least the age of majority where they reside and can form legally binding contracts under applicable law. The Site may not be used by persons in jurisdictions where access to or use of the Site or any part of it may be illegal or prohibited. If you are allowed to access the Site, subject to the terms above, you are granted a limited license to use (display or print) short extracts of the data and information (collectively, the “Information”) for your own personal non-commercial use only, provided the Information is not modified and you shall be fully responsible for any consequences resulting from such use. Any other use of the Information without the Cleveland Drug Club's prior written consent, including, but not limited to, any reproduction, republication or re-dissemination in any manner or form is prohibited.

(c) American Drug Club will take appropriate legal action to enforce its rights.

Cleveland Drug Club's Return Policy

"A pharmacist shall not accept for return to inventory any drug that has been previously dispensed"
Pharmaceutical Act Section 23(1) Return Medication (1)

WEB SITE PRIVACY POLICY
Protecting your privacy is important to Cleveland Drug Club. This Policy explains how Cleveland Drug Club uses and discloses the personal information collected from and provided by you while using Cleveland Drug Club's Web site (the "Main Site"). Any personal information collected or provided to us through the Main Site will be treated with care, and subject to this Policy, will not be used or disclosed in ways to which you have not consented. Any Order information provided to us on the site where you place an order (the “Secure Site”) will be treated subject to the terms provided in the order form which you should review prior to providing that information. The Main Site and Secure Site are collectively referred to as the “Site”. By using the Site, you signify your consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with this Policy, you may not use the Site.

Information Automatically Collected
Like many other web sites, the Site automatically collects certain non-identifiable information regarding Site users, such as the Internet Protocol (IP) address of your computer, the date and time you access the Site, your operating system, the sections of the Site you visit, and the materials you post to or download from the Site. This non-identifiable information is used for Site administration and improvement. Your non-identifiable information may be disclosed to others and permanently archived for future use.

Personal Information You Specifically Provide
During your use of the Site, you may decide to voluntarily provide personal information such as your name, email address, postal address, and telephone number when asked for purposes such as communicating with Cleveland Drug Club. Cleveland Drug Club may use your personal information to contact and correspond with you, to respond to your inquiries, and as otherwise permitted by law. If you provide your email address, Cleveland Drug Club may send to you, from time to time, email containing information about Cleveland Drug Club and other matters it believes will interest you. Personal information provided to place an order on the Secure Site will be protected as stated in the privacy terms of the order form.

Disclosure of Your Personal Information
If the Cleveland Drug Club is involved in a merger or other reorganization, the Cleveland Drug Club may disclose your personal information to the resulting organization. Also, Cleveland Drug Club must cooperate fully should a situation arise where Cleveland Drug Club is required by law or a legal authority to release your personal information. The Cleveland Drug Club takes reasonable precautions to avoid the unauthorized disclosure of your personal information. Nevertheless, due to the nature of the Internet, security and privacy risks cannot be eliminated therefore the Cleveland Drug Club cannot guarantee that your personal information will not be disclosed in ways not otherwise described in this Policy. You may request access to your personal information and information about Cleveland Drug Club's collection, use and disclosure of that information by contacting the Cleveland Drug Club at info@ClevelandDrugClub.com. Subject to certain legal exceptions, you will be given reasonable access to your personal information, and you will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Tracking Information
The Cleveland Drug Club may use and share with our partners non-personal statistical or demographic information which cannot be connected to the identities or other personal information of individual users for research purposes. Cleveland Drug Club does not sell or share your information with any outside agency.

Other Matters
The Site may contain links to other websites which collect information about you voluntarily or through cookies. The Cleveland Drug Club has no responsibility or liability for or control over those other websites. If you have any comments or questions about this Policy or your personal information, please contact the the Cleveland Drug Club at info@ClevelandDrugClub.com

Obtaining Our Complete Policies And Procedures
In order to obtain the full text of the 3894364 Manitoba Ltd. policies and procedures regarding the protection of personal information, please contact the ADC Privacy Compliance Officer, Mike Hicks, at (204) 927-3798 or by email at privacy@AmericanDrugClub.com.

Please also review our Frequently Asked Questions Area.